Terms and conditions

In addition to the terms and conditions set out in the different sections of this website, please be aware of the following (your statutory rights are not affected by these terms and conditions):

Shipping

Free standard shipping is offered on all purchases with an order value of over £30, despatched to a UK address only. International postage is charged at £9.95 regardless of the order value.

Express, next day delivery is now available at a rate of £6.70 for purchases with an order value of under £30. Express, next day delivery is also available for purchases with an order value of over £30 and will be charged at £3.95.

All orders are subject to availability.

Returns

You can return your order within 14 days of receipt for a full refund or exchange. If the purchase was made via credit or debit card, the card with which the purchase was made will be refunded.

Simply send us your purchase in its original state and upon receipt, we will either send you a full refund or the product you would like to exchange for. If the new product is more expensive than the original product, obviously you’ll have to pay the difference. We recommend sending returns by recorded delivery and keeping proof of postage. Returns must be sent at your expense.

For hygiene reasons, you cannot return earrings unless you can prove they were faulty at purchase.

Damaged goods

We make every effort to ensure our products arrive undamaged! If, however, an item arrives in a damaged state, claims must be made within seven working days from receipt.

Prices

All prices include VAT, exclude delivery, and may be subject to change.

Product variation

As many of the products are handmade, variations in factors such as dimensions and colour may occur. Photographs included on this website should be used as a guide only.

For any other information, please contact us using the ‘Contact us’ page or email janna@tigerlily-jewellery.co.uk

Data protection

By accessing this site, certain information about you, such as Internet protocol (IP) address, site navigation and time spent on the site will be held and used internally for website traffic analysis. These will not specifically identify you. If you provide unique identifying information, such as name, address and other information on this site, such information will be used for ordering, delivery, communication and statistical purposes only. Please see our privacy commitment and cookies policy for more information.

Electronic Correspondence

When you send an email to us, you consent to receive return communications from us electronically. If you do not wish us to email you with information concerning TigerLily Jewellery Ltd, please email us to let us know.

The terms and conditions outlined above may change from time to time.

Registered name: TigerLily Jewellery Ltd | Registration number: 6247222

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