Terms and conditions
In addition to the information and terms and conditions set out in the different sections of this website, please be aware of the following (your statutory rights are not affected by these terms and conditions):
We use Royal Mail’s first-class signed for service to ship all parcels across the UK, if ordered via standard delivery. For this service, we charge a delivery fee of £2.75 for products under £40.
Free standard shipping is offered on all purchases with an order value of over £40, despatched to a UK address only.
Express, next day delivery is now available at a rate of £6.70 for purchases with an order value of under £40. Express, next day delivery is also available for purchases with an order value of over £40 at a cost of £3.95.
International postage is charged at £9.95 regardless of the order value.
All orders are subject to product availability.
You can return your order within 14 days of receipt for a full refund or exchange. If the purchase was made via credit or debit card, the card with which the purchase was made will be refunded.
Simply send us your purchase in its original state and upon receipt, we will either send you a full refund or the product you would like to exchange for. If the new product is more expensive than the original product, obviously you’ll have to pay the difference. We recommend sending returns by recorded delivery and keeping proof of postage. Returns must be sent at your expense.
For hygiene reasons, you cannot return earrings if they have been worn. If they haven’t been worn or are faulty, you can return them for a full refund or exchange.
We make every effort to ensure our products arrive undamaged! If, however, an item arrives in a damaged state, claims must be made within seven working days from receipt.
All product prices include VAT and exclude delivery (delivery costs are confirmed at the checkout and are dependent on the required delivery service).
Variations in handmade products
Across our handmade products, slight variations in factors such as dimensions and colour may occur. This is highlighted in the product description.
For any other information, please contact us using the ‘Contact us’ page or email firstname.lastname@example.org
By accessing this site, certain information about you, such as Internet protocol (IP) address, site navigation and time spent on the site will be held and used internally for website traffic analysis. These will not specifically identify you. If you provide unique identifying information, such as name, address and other information on this site, such information will be used for ordering, delivery, communication and statistical purposes only. Please see our privacy commitment and cookies policy for more information.
When you send an email to us, you consent to receive return communications from us electronically. In addition, we will only send our electronic newsletter to you if you have opted in to receive it.
The terms and conditions outlined above may change from time to time.
Registered name: TigerLily Jewellery Ltd | Registration number: 6247222